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?You mean I spend thousands of dollars in here cheap air max 95 china , and I can't return a defective tool?? The customer leaned across the counter.


?Well, the tool isn't really defective,? replied Luke cheap air max 95 free shipping , taking an adversarial stance.


?So you're calling me a liar??


The customer now had everyone's attention in the sales counter area. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message, Oh, one of those people.


It was my first week on the sales counter cheap air max 95 sale , and I was favoring the customer's point of view.


Luke continued the fight. ?No, I'm not calling you a liar. This is simply normal wear of the tool. It's against the manufacturer's policy.?


I was now completely on the customer's side.


He didn't reply immediately and a silence fell across the room. He straightened up, slowly scanned the other customers cheap air max 95 shoes , and then in a clear voice, he said to Luke, ?People come here as a last resort.?


Then he turned on the heels of his work boots and marched out of the store. As soon as the door closed behind him cheap nike air max 95 , you could feel the air come back into the room. People chuckled rather nervously, then someone said, ?Guess it takes all kinds.?


?That guy's always a pain cheap air max 95 ,? said Luke.


And there was the real issue. A different customer would have received a new tool, no questions asked, but because this customer wore the 'difficult? label http://www.airmax95cheapsale.com/ , it became a self-fulfilling prophecy.


Some people aren't happy unless they're unhappy. These are the volatile handful known as 'difficult customers.? Constantly looking for a flaw in your service, they'll take advantage of your policies by making requests that sometimes border on the absurd. But more importantly, they will teach you how to deliver the customer service that you promise. You can learn more from the difficult customer than you could ever learn from your most loyal. Difficult customers tell you where it hurts.


Listen closely and they will tell you what is missing from your business and might even suggest what you can do about it. Their feedback can be the most brutal cheap air max 95 white , and the most honest gauge of your success. People come here as a last resort.


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